At Ringle Medical Supply, we understand that getting your equipment quickly and safely is vital to your operations. Below you will find our standardized policies designed to ensure a smooth transaction.
Shipping Policy
Daily Dispatch We strive for efficiency. All orders are processed and shipped daily, Monday through Friday. To ensure same-day processing, orders must be finalized by 9:00 AM Central Time.
Domestic Shipping (USA)
- Carrier Partners: We utilize UPS and USPS for all domestic shipments within the United States.
- Standard Rates: Our basic shipping rates apply to Ground Shipping.
- Expedited Options: Need it sooner? Overnight and 2nd-Day shipping are available upon request for an additional charge. Please contact us immediately after placing your order if you require expedited handling.
International Shipping
- Carrier: For all international orders, we ship exclusively via USPS.
- Customs & Duties: Please note that international buyers are responsible for all applicable customs fees, duties, and taxes imposed by their respective countries.
Returns & Refunds
Return Window Your satisfaction is our priority. We accept returns within 7 days from the confirmed date of delivery.
Condition Requirements To be eligible for a refund, items must be returned in the exact condition they were received. This includes all original packaging, manuals, and accessories.
- Note: Used or altered items are not eligible for return.
Restocking Fees All returns are subject to a 20% restocking fee. This fee covers the cost of inspection, testing, and re-listing of medical equipment to ensure it meets our quality standards for the next user.
Return Shipping
- Buyer Responsibility: The buyer is responsible for all return shipping costs.
- Tracking: We highly recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.
How to Initiate a Return If you need to return an item, please Contact Us with your order number and details about the product. We will provide you with a Return Authorization and instructions on where to send your package.